Hydroxy Water Technologies Pvt. Ltd. (“Hydroxy”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit hydroxy.co.in, submit an enquiry, request a quotation, download resources, communicate with our team, purchase products or services, or otherwise interact with Hydroxy.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information directly from you when you interact with our website or contact Hydroxy.
This may include:Where relevant to a project or service request, you may also voluntarily provide technical information relating to your facility, water source, treatment capacity, operating conditions or existing treatment system.
When you visit our website, certain technical information may be collected automatically.
This may include:This information may be collected through server logs, cookies, analytics technologies and similar tools.
We use this information primarily to understand website performance, improve usability, maintain security and understand how visitors interact with Hydroxy's website.
Where permitted by applicable law, we may also use your contact information to communicate relevant information about Hydroxy products, services, upgrades or solutions.
You may request that we stop such communications at any time.
When you submit a contact form, quotation request, service enquiry or similar form through the Hydroxy website, the information you provide may be transmitted to and stored by Hydroxy for the purpose of responding to your request.
Submitting an enquiry does not automatically create a contractual relationship between you and Hydroxy.
We recommend that you do not submit confidential, proprietary or highly sensitive information through general website enquiry forms unless specifically requested by our authorised representatives.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and support analytics.
Cookies are small files stored on your browser or device.
They may be used to:You can control or disable cookies through your browser settings.
Disabling certain cookies may affect some features or functionality of the website.
Hydroxy may use third-party technology providers to support website hosting, analytics, communication, security, maps, forms, email delivery or other website functionality.
Depending on the technologies implemented on the website, these providers may process limited technical or personal information on our behalf.
Examples may include services such as:These third parties process information according to their own privacy policies and applicable contractual obligations.
Hydroxy does not sell or rent your personal information.
We may share information where reasonably necessary with:We seek to disclose only the information necessary for the relevant purpose.
In the course of responding to enquiries or executing projects, customers may provide Hydroxy with technical or operational information relating to their facilities.
Where appropriate, Hydroxy treats such information as business information and uses it for purposes such as:Where separate confidentiality agreements or contractual provisions apply, those terms will also govern the handling of relevant information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:Information that is no longer reasonably required may be deleted, anonymised or securely archived, subject to applicable legal requirements.
However, no website, electronic communication or internet-based storage system can be guaranteed to be completely secure. You should therefore exercise reasonable care when submitting information online.
The Hydroxy website may contain links to third-party websites or services.
Hydroxy is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
The Hydroxy website and services are intended primarily for businesses, organisations, institutions, property owners and adult customers seeking water and wastewater treatment solutions.
We do not knowingly seek to collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate authorisation, we may take reasonable steps to delete it.
Certain information may need to be retained where required by law, contractual obligations or legitimate business requirements.
Where we process personal information based on your consent, you may withdraw that consent by contacting Hydroxy.
Withdrawal of consent will not affect processing that occurred lawfully before the withdrawal.
It may, however, affect our ability to provide certain services where the information is necessary to fulfil your request.
When changes are made, the revised version will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, you may contact:
Hydroxy Water Technologies Pvt. Ltd.
Email: Customercare@hydroxy.co.in
Website: hydroxy.co.in
For general customer enquiries, the Hydroxy website currently also lists customer-care telephone contacts for Kerala and Karnataka/Tamil Nadu.
Privacy CommitmentYour information is handled with care.
At Hydroxy Water Technologies, we use the information provided to us primarily to understand customer requirements, provide appropriate water-treatment solutions and maintain effective customer support.
We are committed to responsible information handling, reasonable security practices and transparent communication regarding how personal information is used.