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Terms of Use
Last Updated: September 2026

Welcome to the website of Hydroxy Water Technologies Pvt. Ltd. (“Hydroxy”, “we”, “our” or “us”).

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit hydroxy.co.in, submit an enquiry, request a quotation, download resources, communicate with our team, purchase products or services, or otherwise interact with Hydroxy.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please discontinue use of the website.

1. About This Website

The Hydroxy website provides information about our water and wastewater treatment solutions, products, technologies and services.

The website may include information relating to water-treatment plants, wastewater-treatment plants, filtration systems, membrane technologies, Reverse Osmosis systems, high-purity water systems, treatment chemicals, instrumentation, automation, operation and maintenance, engineering services and other related solutions.

Information presented on this website is intended primarily for general information, product awareness and business enquiry purposes.

2. Website Information Is Not a Technical Proposal

Water and wastewater treatment requirements vary considerably depending on factors such as source-water quality, wastewater characteristics, treatment capacity, intended use, discharge requirements, site conditions, operating parameters and applicable regulatory standards.

Accordingly, information provided on this website should not be treated as a final engineering recommendation, system design, process guarantee, regulatory determination or technical proposal.

A treatment solution should be selected only after appropriate assessment of the application and, where necessary, water or wastewater analysis, site evaluation and engineering review.

Any final system specifications, capacities, performance commitments, commercial terms or warranties will be governed by the quotation, proposal, purchase order, contract or other written agreement applicable to the particular project.

3. Accuracy of Information

Hydroxy makes reasonable efforts to keep the information on this website accurate, relevant and up to date.

However, product specifications, technical descriptions, photographs, illustrations, capacities, configurations, availability and other information may change as products, technologies and services are developed or updated.

Hydroxy does not guarantee that all website content will at all times be complete, current, error-free or suitable for every application.

Where specific technical information is important to your project, please contact Hydroxy for confirmation before relying on website information.

4. Product Images and Illustrations

Images, diagrams, renderings, photographs and illustrations displayed on the website may be provided for general representation purposes.

Actual equipment may differ in appearance, configuration, dimensions, components, colour, piping arrangement, instrumentation or accessories depending on capacity, application, manufacturer availability, engineering requirements and project specifications.

Images displayed on the website should therefore not be interpreted as a contractual representation of the final equipment supplied unless expressly included in an approved quotation, specification or contract.

5. Quotations and Enquiries

Submitting an enquiry, contact form, request for quotation, brochure request or service request through the website does not create a contract between you and Hydroxy.

Any quotation or proposal issued by Hydroxy may be subject to separate commercial and technical terms, including validity periods, payment terms, delivery schedules, taxes, installation requirements, warranties and exclusions.

A binding commercial relationship will arise only in accordance with the applicable accepted quotation, purchase order, contract or other written agreement between the relevant parties.

6. Permitted Use of the Website

You may access and use this website for legitimate personal, professional or business purposes relating to Hydroxy's products, solutions and services.

You agree not to use the website in any manner that could damage, disable, interfere with or compromise the website, its infrastructure or its users. You must not:
  • Attempt to gain unauthorised access to the website, servers, databases or systems.
  • Introduce viruses, malicious code or other harmful technologies.
  • Use automated tools to scrape, extract or reproduce substantial portions of website content without permission.
  • Misrepresent your identity when submitting an enquiry or communicating with Hydroxy.
  • Use website content for fraudulent, unlawful or misleading purposes.
  • Copy, modify, distribute or commercially exploit Hydroxy's proprietary material without appropriate permission.
  • Attempt to remove copyright, trademark or other proprietary notices.
  • Use Hydroxy's name, logo or materials in a way that falsely suggests endorsement, affiliation or partnership.
7. Intellectual Property

Unless otherwise indicated, the content available on this website—including text, graphics, logos, photographs, illustrations, icons, technical material, product descriptions, brochures, documents, layouts and other materials—is owned by, licensed to or used with permission by Hydroxy Water Technologies Pvt. Ltd.

Such content is protected by applicable intellectual-property laws.

You may view, print or download reasonable portions of publicly available website content for legitimate informational or business-reference purposes.

You may not reproduce, republish, distribute, modify, sell, license or commercially exploit website content without prior written permission from Hydroxy or the applicable rights holder.

8. Hydroxy Name and Branding

The Hydroxy, Hydroxy Water Technologies name, company logo, associated branding and other identifying marks displayed on the website may constitute trademarks, trade names or proprietary brand assets.

Nothing contained on the website grants any licence or right to use these marks without prior written authorisation.

9. Downloadable Materials

Hydroxy may make brochures, product information, case studies, technical documents or other resources available for download.

These materials are provided for informational purposes and may be updated without notice.

Downloading a document does not grant ownership of the material or permission to reproduce, alter, redistribute or commercially exploit it except as permitted by applicable law or expressly authorised by Hydroxy.

Where a downloadable document contains separate conditions, notices or disclaimers, those conditions will also apply.

10. User-Submitted Information

If you submit information through our website, you are responsible for ensuring that the information you provide is accurate and that you have the authority to provide it.

Please avoid submitting confidential, proprietary or highly sensitive information through general enquiry forms unless specifically requested by an authorised Hydroxy representative.

Information submitted through the website will be handled in accordance with our Privacy Policy and applicable legal requirements.

11. Third-Party Products and Manufacturers

Certain products, components, equipment or technologies referenced on the Hydroxy website may be manufactured or supplied by third parties.

Any third-party names, trademarks, specifications or product information remain the property of their respective owners.

Reference to a third-party product or manufacturer does not necessarily constitute an endorsement, exclusive partnership or representation beyond the specific commercial arrangement applicable to a particular project.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, maps, social networks or other external services for convenience.

Hydroxy does not control these third-party services and is not responsible for their content, availability, security, privacy practices or terms of use.

Accessing third-party websites is at your own discretion and subject to the terms and policies of those third parties.

13. Website Availability

We aim to maintain reliable access to hydroxy.co.in but do not guarantee that the website or every feature will always be available without interruption.

Hydroxy may modify, suspend, restrict or discontinue any part of the website for maintenance, security, updates, operational reasons or other purposes without prior notice.

14. No Warranty

The website and its content are provided on an “as available” and “as is” basis to the extent permitted by applicable law.

Hydroxy does not make any warranty that the website will always be uninterrupted, secure, error-free or free of harmful components.

Website content should not replace application-specific professional engineering evaluation.

Any warranties relating to Hydroxy equipment, systems, services or project performance will be governed by the applicable quotation, warranty document or contractual agreement.

15. Water Quality and Treatment Performance

Treatment performance depends on numerous variables, including raw-water or wastewater characteristics, operating conditions, equipment configuration, consumables, maintenance, utilities, operator practices and changes in feed conditions.

Any treatment capacity, recovery rate, output quality, efficiency or performance information displayed generally on the website is indicative unless expressly confirmed for a specific project in writing.

Project-specific performance obligations, where applicable, will be defined in the relevant technical proposal or contractual documentation.

16. Regulatory and Compliance Information

Any references on the website to water quality, discharge standards, sustainability requirements, industry practices or regulatory compliance are provided for general informational purposes.

Applicable standards and regulatory requirements may differ based on location, industry, application and project circumstances.

Customers remain responsible for identifying the regulations applicable to their facilities unless compliance responsibilities are specifically included within Hydroxy's contractual scope.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Hydroxy will not be liable for indirect, incidental, consequential, special or similar losses arising solely from your access to, inability to access or reliance upon general information contained on this website.

Nothing in these Terms of Use is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

Separate contractual terms will govern liability relating to products, equipment, projects, installation, maintenance or other services supplied by Hydroxy.

18. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how Hydroxy collects, uses and protects personal information submitted through or generated by use of the website.

We recommend reviewing the Privacy Policy together with these Terms of Use.

19. Changes to These Terms

Hydroxy may revise these Terms of Use from time to time to reflect changes in the website, our products or services, business practices, technologies or applicable legal requirements.

The latest version will be published on this page with the updated revision date.

Continued use of the website following publication of revised terms constitutes acceptance of the updated Terms of Use to the extent permitted by applicable law.

20. Governing Law

These Terms of Use are governed by the laws applicable in India.

Any dispute relating specifically to the use of this website will be subject to the jurisdiction of the competent courts in India, unless otherwise required by applicable law or governed by a separate written agreement between Hydroxy and the relevant party.

Where a customer, supplier or business partner has a separate contract with Hydroxy, the governing-law and dispute-resolution provisions contained in that contract will take precedence for matters governed by that agreement.

21. Contact Us
For questions regarding these Terms of Use, website content or use of Hydroxy materials, please contact: Hydroxy Water Technologies Pvt. Ltd.
Email: Customercare@hydroxy.co.in
Website: hydroxy.co.in
Kerala: +91 9995009917 / 18
Karnataka / Tamil Nadu: +91 9663731923